Help Center
Pre-Order Queries
Here’s What You Might Want to Know Before Placing Your Order
Shipping, Order Tracking & Delivery
All about delivery times, destinations, tracking, rescheduling, address changes, invoices, multiple shipments, same-day options, locker collections, and resolving missing items.
Returns and Exchanges
At Namshi, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, you have 14 days from the date of receipt to initiate a return. We're here to help.
Cancellations
Learn why your order may be canceled and how to receive a refund, and refund processing times for various payment methods.
Payments
Interested in payment methods available on Namshi, card security or Apple Pay?
Sign Up and Login
For all your account needs, resolving email issues, ensuring secure shopping, and resetting passwords effortlessly. wondering how to sign up or log in to your Namshi account?
Contact Us
You can email us at care@namshi.com, or alternatively, you can call us at…
Product-Related Inquiries
Questions you may have about our products.
Referral Program
The Namshi Referral Program lets customers share a code to earn cashback and give friends discounts on their orders.
Offers & Promotions
Discover everything about our latest deals, discounts, and promo codes! This section covers how to apply offers, eligibility, and tips to get the best value on your next purchase.
Legal Information
This article provides easy-to-understand legal information, covering topics like , consumer rights, and business regulations.
Namshi Looks
Explore Namshi's intuitive website interface designed to help you effortlessly discover your style.
Namshi Terms Of Sale
This article provides a comprehensive guide to help you understand what terms of sale encompass and how they impact your shopping experience.
Namshi Terms Of Use
The rules for using the website, including acceptable activities, user responsibilities, and legal guidelines to ensure a safe and lawful experience for everyone.
Emirates NBD noon One
This is a co-branded credit card launched in the UAE
Product Review Guidelines : Your Guide to Writing Helpful Reviews
Your reviews help shoppers make informed choices. Share honest, relevant, and clear feedback while following the guidelines.
Gift Cards
The Namshi Gift Card is the perfect way to shop for your favorite fashion, beauty, and lifestyle products. It can be used to make purchases on our website or app, giving you flexibility and convenience.
Privacy Policy for Namshi.com
Learn how Namshi.com collects, uses, and protects your personal information. This section provides detailed privacy policies specific to your region, including Saudi Arabia, United Arab Emirates , Kuwait, Bahrain, Qatar, and Oman.
Popular Articles
What is Namshi's return & exchange policy?
What is the Return & Exchange Period? For eligible items, you can initiate a return or exchange within 14 days of receiving your order for a smooth and hassle-free process. Return and Exchange Guidelines Item(s) must be in good condition, unused, and ...
Contact Us
You can contact us through below channels: You can call us at: Country Support Center Timings Phone Number UAE 8 AM to 12 AM 800 626 744 (Toll-Free) KSA 7 AM to 11 PM 800 2466 744 (Toll -Free) Oman 8 AM to 12 AM +971 800 626 744* Bahrain 7 AM to 11 ...
How to create a Return/Exchange request?
Please follow the steps below to create a Return or Exchange request: 1. Go to 'My Account' from the Namshi homepage. 2. Select 'Returns' to request a return, and 'Exchanges' to request an exchange. 3. Select 'Request New Return' for a return or ...
Can I change my delivery address after placing an order?
Yes, you can change your address as long as the shipment has not yet gone out for delivery. You can easily update your address by following these simple steps: 1. Go to the Order Details page. 2. Select the relevant order to update your address. 3. ...
What is the timeline for Return and Refund?
Return processes vary by country. Here’s how it works in each region: UAE and KSA Return Timeline: Once your return is submitted, the item will be picked up within 2 days, and a refund will be initiated within 2 days after pickup. Refund Process: ...
The Namshi Referral Program lets customers share a code to earn cashback and give friends discounts on their orders.
This is a co-branded credit card launched in the UAE
Learn how Namshi.com collects, uses, and protects your personal information. This section provides detailed privacy policies specific to your region, including Saudi Arabia, United Arab Emirates , Kuwait, Bahrain, Qatar, and Oman.