Help Center
Pre-Order Queries
Here’s What You Might Want to Know Before Placing Your OrderShipping, Order Tracking & Delivery
All about delivery times, destinations, tracking, rescheduling, address changes, invoices, multiple shipments, same-day options, locker collections, and resolving missing items.Returns and Exchanges
At Namshi, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, you have 14 days from the date of receipt to initiate a return. We're here to help.Cancellations
Learn why your order may be canceled and how to receive a refund, and refund processing times for various payment methods.Payments
Interested in payment methods available on Namshi, card security or Apple Pay?Sign Up and Login
For all your account needs, resolving email issues, ensuring secure shopping, and resetting passwords effortlessly. wondering how to sign up or log in to your Namshi account?Contact Us
You can email us at care@namshi.com, or alternatively, you can call us at…Product-Related Inquiries
Questions you may have about our products.Referral Program
The Namshi Referral Program lets customers share a code to earn cashback and give friends discounts on their orders.Offers & Promotions
Discover everything about our latest deals, discounts, and promo codes! This section covers how to apply offers, eligibility, and tips to get the best value on your next purchase.Legal Information
This article provides easy-to-understand legal information, covering topics like , consumer rights, and business regulations.Namshi Looks
Explore Namshi's intuitive website interface designed to help you effortlessly discover your style.Namshi Terms Of Sale
This article provides a comprehensive guide to help you understand what terms of sale encompass and how they impact your shopping experience.Namshi Terms Of Use
The rules for using the website, including acceptable activities, user responsibilities, and legal guidelines to ensure a safe and lawful experience for everyone.Emirates NBD noon One
This is a co-branded credit card launched in the UAEProduct Review Guidelines : Your Guide to Writing Helpful Reviews
Your reviews help shoppers make informed choices. Share honest, relevant, and clear feedback while following the guidelines.Gift Cards
The Namshi Gift Card is the perfect way to shop for your favorite fashion, beauty, and lifestyle products. It can be used to make purchases on our website or app, giving you flexibility and convenience.Privacy Policy for Namshi.com
Learn how Namshi.com collects, uses, and protects your personal information. This section provides detailed privacy policies specific to your region, including Saudi Arabia, United Arab Emirates , Kuwait, Bahrain, Qatar, and Oman.
Popular Articles
What is Namshi's return & exchange policy?
What is the Return & Exchange Period? For eligible items, you can initiate a return or exchange within 14 days of receiving your order for a smooth and hassle-free process. Return and Exchange Guidelines Item(s) must be in good condition, unused, and ...Contact Us
You can contact us through below channels: You can call us at: Country Support Center Timings Phone Number UAE 8 AM to 12 AM 800 626 744 (Toll-Free) KSA 7 AM to 11 PM 800 2466 744 (Toll -Free) Oman 8 AM to 12 AM +971 800 626 744* Bahrain 7 AM to 11 ...15% Off With e& money
Offer Details: Minimum spend: 300 AED Maximum discount: 50 AED Discount: 15% using e& money card Card PIN: 52913582 Terms & Conditions: Offer valid from 10 to 31 December 2025. Get up to 15% off on orders above 300 AED when paying with e& money card. ...How to create a Return/Exchange request?
Please follow the steps below to create a Return or Exchange request: 1. Go to 'My Account' from the Namshi homepage. 2. Select 'Returns' to request a return, and 'Exchanges' to request an exchange. 3. Select 'Request New Return' for a return or ...Can I change my delivery address after placing an order?
Yes, you can change your address as long as the shipment has not yet gone out for delivery. You can easily update your address by following these simple steps: 1. Go to the Order Details page. 2. Select the relevant order to update your address. 3. ...
Recent Articles
FAB Rewards Indulge 20% Off
Terms & Conditions: FAB Rewards Indulge – 20% Off Discount Value: 20% discount, capped at a maximum of 100 AED. Minimum Spend: Valid on a minimum spend of 300 AED. Eligibility: Applicable only to FAB Rewards Indulge Credit Card holders. Platform: ...Alinma Bank Offer – Terms & Conditions | 25% Off
Terms & Conditions: Alinma Bank 25% Off Offer Period: Valid from 10th to 28th February 2026. Discount Value: 25% discount, capped at a maximum of 150 SAR. Minimum Spend: Offer applies on a minimum spend of 200 SAR. Eligibility: Valid only on Alinma ...15% Off With e& money
Offer Details: Minimum spend: 300 AED Maximum discount: 50 AED Discount: 15% using e& money card Card PIN: 52913582 Terms & Conditions: Offer valid from 10 to 31 December 2025. Get up to 15% off on orders above 300 AED when paying with e& money card. ...SNB Offer – Extra 25% Off on Namshi
Offer Overview Enjoy exclusive savings when you shop with your SNB Credit Card on Namshi! SNB Credit Cards Extra 25% off (up to 100 SAR) Minimum spend: 150 SAR Maximum discount: 100 SAR Offer period: 20–30 November 2025 The discount is automatically ...ADIB Bank Offer – Extra 25% Off on Namshi
Offer Overview Enjoy 25% off when you shop with your ADIB Visa Covered Card on Namshi! Minimum spend: AED 250 Maximum discount: AED 125 Offer period: 1 – 30 November 2025 No promo code needed: discount applies automatically at checkout when using ...