Help Center
About Namshi
Namshi is the leading Fashion ecommerce destination
Pre-Order Queries
Here’s What You Might Want to Know Before Placing Your Order
Shipping, Order Tracking & Delivery
All about delivery times, destinations, tracking, rescheduling, address changes, invoices, multiple shipments, same-day options, locker collections, and resolving missing items.
Returns and Exchange
At Namshi, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, you have 14 days from the date of receipt to initiate a return. We're here to help.
Cancellations
Learn why your order may be canceled and how to receive a refund, and refund processing times for various payment methods.
Payments
Interested in payment methods available on Namshi, card security or Apple Pay?
Sign Up and Login
For all your account needs, resolving email issues, ensuring secure shopping, and resetting passwords effortlessly. wondering how to sign up or log in to your Namshi account?
Contact Us
You can email us at care@namshi.com, or alternatively, you can call us at…
Product-Related Inquiries
Questions you may have about our products.
Referral Program
The Namshi Referral Program lets customers share a code to earn cashback and give friends discounts on their orders.
Offers & Promotions
Discover everything about our latest deals, discounts, and promo codes! This section covers how to apply offers, eligibility, and tips to get the best value on your next purchase.
Legal Information
This article provides easy-to-understand legal information, covering topics like , consumer rights, and business regulations.
Namshi Looks
Explore Namshi's intuitive website interface designed to help you effortlessly discover your style.
Namshi Terms Of Sale
This article provides a comprehensive guide to help you understand what terms of sale encompass and how they impact your shopping experience.
Namshi Terms Of Use
The rules for using the website, including acceptable activities, user responsibilities, and legal guidelines to ensure a safe and lawful experience for everyone.
Emirates NBD noon One
This is a co-branded credit card launched in the UAE
Product Review Guidelines : Your Guide to Writing Helpful Reviews
Your reviews help shoppers make informed choices. Share honest, relevant, and clear feedback while following the guidelines.
Gift Cards
The Namshi Gift Card is the perfect way to shop for your favorite fashion, beauty, and lifestyle products. It can be used to make purchases on our website or app, giving you flexibility and convenience.
Premium Gift Packaging
Sorry, this feature is currently on hold. Once it’s active again, we will update this article accordingly.
Privacy Policy for Namshi.com
Learn how Namshi.com collects, uses, and protects your personal information. This section provides detailed privacy policies specific to your region, including Saudi Arabia, United Arab Emirates , Kuwait, Bahrain, Qatar, and Oman.
Popular Articles
What is Namshi's return & exchange policy?
What is the return & exchange period? You can initiate a return within 14 days of receiving your order for a smooth and hassle-free process. Return Requirements To qualify for a return, make sure that: The item must be classified as a returnable item ...
Contact Us
You can contact us through below channels: You can call us at: Country Support Center Timings Phone Number UAE 8 AM to 12 AM 800 626 744 (Toll-Free) KSA 7 AM to 11 PM 800 2466 744 (Toll -Free) Oman 8 AM to 12 AM +971 800 626 744* Bahrain 7 AM to 11 ...
How to create a Return/Exchange request?
Below are the steps that you need to follow to request for a "Return / Exchange" : Click on 'My Account' in the tab bar and login. Navigate to 'Exchange & Returns'. Select 'Return' if you wish to request a return, and 'Exchange' if you desire to ...
About our platform
Namshi is an e-commerce multi-brand fashion and beauty shopping hub for women, men, and kids in the Middle East. We're on a mission to ignite a new generation of personal expression through style, trends, and individualism.
Can I change my delivery address after placing an order?
Yes, you can change the address after placing the order unless the shipment is out for delivery. Here are the steps below on how to update the address: Sign in to your Namshi account. Click on "My Account." Select "My Orders." Choose the relevant ...
Recent Articles
What is the return policy for items with security tag loops?
Some items are shipped with a Security Tag loop, which is a plastic loop attached to the product. To ensure your item remains eligible for return: Do not remove or tamper with the security tag loop. Try on the item while keeping the loop intact. ...
Privacy Policy – UAE & GCC
We, Namshi General Trading LLC, a limited liability company, organized and existing under the laws of Dubai, United Arab Emirates (“UAE”) with trade license number 666004, having its registered address at P.O. Box 126251, Dubai, UAE (“us”, “we”, ...
Privacy Policy – KSA
We, My Beautiful Fashion for Trading Co. LLC, a limited liability company, organized and existing under the laws of the Kingdom of Saudi Arabia (“KSA”), with commercial registration number 4030356009, having its registered address at 3129 King ...
Can I choose a specific gift box or add a message?
Currently, we offer a standard gift box design. We're exploring more personalized options; stay tuned for updates!
What if I need to return an item packed in a gift box?
You’ll get a refund for the item, but the AED 5 gift box fee is non-refundable.
The Namshi Referral Program lets customers share a code to earn cashback and give friends discounts on their orders.
This is a co-branded credit card launched in the UAE
Learn how Namshi.com collects, uses, and protects your personal information. This section provides detailed privacy policies specific to your region, including Saudi Arabia, United Arab Emirates , Kuwait, Bahrain, Qatar, and Oman.