Refunds are initiated after item pickup and successful Quality Check (QC).
The table below shows the refund process for different payment methods:
Mode of Payment | Refund Source | Refund Timeline |
Credit/Debit Card | The amount will be refunded to your bank account | 5-7 Business Days |
Tabby/Tamara | Amount will be refunded to Tabby/Tamara | 24 Hours |
Cash on Delivery/Namshi Wallet | Immediately credited to the wallet | Remains in Wallet |
Q: If paid by credit/debit card
A: Once your return is approved after Quality Check, your refund will be processed directly to your bank account.
UAE and KSA:
- The item(s) will be collected within 1–2 days.
- The item will then go through a Quality Check process, which may take up to 30 days.
- Once the return is approved, the refund will be issued directly to your bank account. It may take 5 to 7 business days for the amount to reflect, depending on your bank’s processing time.
GCC (Oman, Qatar, Bahrain & Kuwait) :
- Items will be collected within 4-5 business days and will be returned to the warehouse within 4-5 business days from the pickup date.
- The item will then go through a Quality Check process, which may take up to 30 days.
- Once the return is approved, the refund will be issued directly to your bank account. It may take 5 to 7 business days for the amount to reflect, depending on your bank's processing time.
Q: If paid by cash
A: Refunds will be processed to your Namshi wallet immediately once the return is approved, which can be used for future purchases or transferred to your bank account.
If you wish to transfer your wallet credit to your bank account, please contact us using the methods below:
- Email: care@namshi.com (24/7)
- Phone: (08 AM to 12 AM)
- Toll-Free Number for UAE & GCC: +971 800 626744
- Toll-Free Number for KSA: 800 2466744
Q: If paid by Tabby/Tamara
A: If you have used Tabby or Tamara to place an order, the refund will be credited back to your Tabby or Tamara account once the return is approved.
Q: If paid by Namshi Wallet
A: Refunds will be processed to your Namshi wallet immediately once the return is approved, which can be used for future purchases.