How to create a Return/Exchange request?
Below are the steps that you need to follow to request for a "Return / Exchange" :
Click on 'My Account' in the tab bar and login.
Navigate to 'Exchange & Returns'.
Select 'Return' if you wish to request a return, and 'Exchange' if you desire to request an exchange.
Select 'Request New Returns' for a return or 'Request New Exchange' for an exchange.
Choose the item(s) you wish to return or exchange.
Specify the reason for the return or the preferred size for the exchange.
Ensure the accuracy of the pickup address.
Click on 'Submit Returns Request' for returns or 'Submit Exchange Request' for exchanges.
(Note: Exchanges for the same or different sizes are only available once.)
Need extra assistance?
You can contact us through:
Phone: (08 AM to 12 AM)
The toll-free number for UAE: 800 626744
If you are calling from any other country: +971 800 626744
Toll-Free Number for KSA: 800 2466744
Email: (24/7)