Noon Collect is an exclusive service available in the UAE and KSA, offering you the option to collect your items from convenient locker locations. These lockers are secure storage units that allow self-collection using a unique PIN or code.
How do I use this service?
During checkout, click on "Add A New Address." You'll see available noon collect destinations in your area, including location details and timings. Select the most convenient location for you. Once added to your address book, choose this address during checkout to complete your order.
What payment methods are available for locker orders?
For locker orders, you can use the following payment methods:
Why wasn't there a Lockers option for my order?
Several reasons could lead to this:
There might not be a noon collection location nearby.
Selected items might be oversized or at risk of damage.
The order might consist of more than 4 items.
In some cases, if the shipment doesn't fit in the locker, it'll be delivered to your home address.
How do I track my locker delivery?
Once your items are in the locker, you will receive a location link and locker code in the 'Order' tab. The status of each item will be updated to 'Pending Pickup' once the order is delivered to the locker. You will also receive SMS/email notifications when the shipment arrives and when you have 48 hours remaining to pick it up.
How do I pick up my shipment at the locker?
To collect your package:
You'll receive a unique locker pin via SMS, email, or in the Order tab.
Visit the locker location within 5 days to collect your shipment. Enter your pin on the locker's screen to access your package.
How long will my shipment stay in the locker?
Your shipment will be available for pickup for 5 days after delivery. If not collected within this timeframe, it will be returned to us. Refunds will be processed accordingly, depending on the payment method.