What is the Lockers service?
Noon Collect is an exclusive service in the UAE and KSA that allows you to collect your orders from secure locker locations using a unique PIN code.
How do I use this service?
- At checkout, click “Add a New Address.”
- Choose a Noon Collect location near you (with details and timings).
- Save it to your address book and select it at checkout.
Why don’t I see a locker option for my order?
This may happen if:
- No locker locations are available nearby
- The items are oversized or fragile
- The order contains more than 4 items
- The package doesn’t fit in the locker (in this case, it will be delivered to your home address).
How do I track my locker delivery?
- Once delivered, you’ll receive the locker code and location link in the Orders tab.
- The item status will update to “Pending Pickup.”
- Notifications will be sent when the shipment arrives and again when 48 hours remain to collect it.
How do I pick up my locker shipment?
- You’ll receive a unique PIN by SMS, email, and in the Orders tab.
- Visit the locker within 5 days.
- Enter the PIN on the locker screen to collect your package.
What payment methods are available for locker orders?
- Credit/Debit Card
- Apple Pay
- Tabby or Tamara
- Namshi Wallet
How long will my order stay in the locker?
- Your order will remain in the locker for 5 days after delivery.
- If not collected, it will be returned, and your refund will be processed:
Namshi Wallet: Refunded as wallet credits
Credit/Debit Card: Refunds are issued directly to your bank account and typically appear within 5-7 business days, depending on your bank.
Tabby/Tamara: Refunds will be issued directly to your Tabby or Tamara account and should reflect within 24 hours.