Tracking your order is easy:
Order: We recommend accessing the Orders tab in the “My Account” section for delivery dates, specific tracking statuses, and important details for each item. For comprehensive tracking information and the ability to modify delivery details, simply tap/click on the relevant items.
Multiple Shipments: If your order contains multiple items, they may arrive in separate shipments with distinct delivery dates and tracking details. For further details, refer to our article on this topic here.
Notifications: Stay informed throughout the delivery process with notifications sent via email, WhatsApp, and our app.
Tracking Status:
Pending | Your order is under review. Expect a call or, an Email if additional verification is required |
Confirmed | Items are being packed for delivery, with a commitment to on-time delivery. Look out for an order confirmation email and WhatsApp message |
Shipped | The items have been packed and are ready for handover to our delivery partner. You can manage shipment cancellations or update your shipping details from the Orders tab. |
Out for Delivery | Your shipment is in route from our hub/warehouse to your location |