OTP Verification

OTP Verification

We’ve made improvements to strengthen your account security. Here are answers to common questions about OTP (One-Time Passwords):

1. How will I know where the OTP was sent?
The OTP screen will clearly show the delivery channel - whether your OTP was sent via WhatsApp or SMS.

2. What should I do if I don’t receive the OTP?
  1. Wait until the timer finishes.
  2. Once the timer ends, you’ll see retry options:
    1.      Retry via WhatsApp or SMS, OR
    2.      Retry via WhatsApp only.
3. Why do I sometimes only get the OTP via WhatsApp?
In some cases, the OTP will only be sent via WhatsApp. This is part of our enhanced security process to keep your account safe.

4. How many OTP attempts do I get?
You can try entering the OTP up to 9 times. If the issue continues, please reach out to our Customer Care team for assistance.

5. When will I be asked to complete OTP verification?
You may be asked to verify your OTP in the following situations:
  1. Adding or updating a phone number in your address.
  2. Adding or editing the primary phone number in your account.
  3. Sometimes, you may need to verify your email first, then your phone number.