For eligible items, you can initiate a return or exchange within 14 days of receiving your order for a smooth and hassle-free process.
Item(s) must be in good condition, unused, and have the original tags attached.
Item(s) should be in the original brand box or packaging.
Some items come with a Security Tag Loop (a plastic or metal loop with a security tag). For a successful return, please ensure the tag loop remains intact.
Refunds are processed based on your original payment method:
Debit & Credit Card Payments: Refunds are processed directly to your bank account. It may take 5–7 business days for the amount to reflect, depending on your bank’s processing time.
Tabby or Tamara Payments: Refunds are issued directly to your Tabby or Tamara account and should reflect within 24 hours.
Cash on Delivery: Refunds are credited to your Namshi Wallet as soon as the return is completed.
Beauty Products: These items are non-returnable as per our policy. Please review the product details carefully before making a purchase.
Exchanges: We offer a one-time exchange for size-related issues. If the exchanged size is still not suitable, you can choose to return the item instead.