What is Namshi's return & exchange policy?

What is Namshi's return & exchange policy?

What is the Return & Exchange Period?

For eligible items, you can initiate a return or exchange within 14 days of receiving your order for a smooth and hassle-free process.

Return & Exchange Guidelines

To help us process your return or exchange smoothly, please make sure that:
  1. Item(s) must be in their full original condition as received — unused, unworn, unwashed, and undamaged.
  2. Item(s) must have all original tags attached, including:
    1. Product tags
    2. Brand labels
    3. Security tag loop (plastic or metal loop with a tag attached to it) – where applicable
  3. Item(s) must be returned in the original brand box or packaging.
  4. Item(s) must be complete — all accessories, parts, manuals, and packaging materials must be included.

Please note:
  1. If an item is returned damaged, incomplete, or does not match the original return request, this might affect your refund.
  2. If the security tag is removed or damaged, your refund will be reduced by up to 30% of the original paid price.

Quality Check 
Once we pick up your item, our team will perform a Quality Check to make sure it meets our return requirements. This process usually takes 4-5 days, but may take up to 30 days.

Your refund may be affected if the item:
  1. Damaged: Includes accidental/deliberate damage or damage caused by external factors.
  2. Different/ Incorrect item: Does not match the product originally shipped or the item shown in the listing.
  3. Missing parts or components: Such as accessories, packaging, manuals, or required materials.
  4. Missing original tags or security tag loop: If the security tag loop is missing, or damaged, a deduction of up to 30% of the original price may apply based on the Quality Check outcome
  5. Includes extra or unknown items: Extra items that are not part of the return request OR Items that are mismatched or from unknown brands
  6. Belongs to a non-returnable category: This includes beauty products or any items that cannot be resold for hygiene or safety reasons.

Refund Process for Returns
Once your returned item successfully passes Quality Check, your refund will be processed to your original payment method.

Please note that refund timelines may vary depending on your payment method and location.
  1. Debit & Credit Card Payments: Refunds are processed directly to your bank account. It may take 5–7 business days for the amount to reflect, depending on your bank’s processing time.
  2. Tabby or Tamara Payments: Refunds are issued directly to your Tabby or Tamara account and should reflect within 24 hours.
  3. Cash on Delivery: Refunds are credited to your Namshi Wallet as soon as the return is completed.

Fair Policy Use & Account Activity
To keep our return and exchange process fair and smooth for everyone, we regularly review return activity across customer accounts.

If we identify repeated or abusive return behavior, it may result in:
  1. Return fees being applied to future orders
  2. Limits on free returns for the account
  3. In rare cases, refusal of return or exchange requests if the behaviour continues
Such behaviour includes, but is not limited to:
  1. Frequently returning used, damaged, or non-eligible items
  2. Returning incorrect or mismatched products
  3. An unusually high number of returns that may suggest policy misuse
Additional Information

Beauty Products: These items are non-returnable as per our policy. Please review the product details carefully before making a purchase.
Exchanges: We offer a one-time exchange for size-related issues. If the exchanged size is still not suitable, you can choose to return the item instead.