Once we pick up your item, it will go through a Quality Check before we process your refund. This process usually takes 4-5 days, but may take up to 30 days. Once the item passes Quality Check, your refund will be issued to your original payment method.
Return timelines may vary depending on your original payment method and country. Here’s how it works in each region:
UAE and KSA Return Timeline:
Once your return request is submitted, your item will be picked up within 1-2 days. The refund process will begin once the item passes Quality Check, and the refund will be issued to your original payment method.
Refund Process:
Debit & Credit Card Payments: Once the return is approved, the refund will be processed directly to your bank account. It may take 5–7 business days for the amount to reflect, depending on your bank's processing time.
Tabby or Tamara Payments: Refunds will appear in your Tabby or Tamara account within 24 hours once the return is approved.
Cash on Delivery: For cash on delivery payments, refunds will be credited to your Namshi Wallet once the return is approved.
GCC (Oman, Qatar, Bahrain, and Kuwait) Return Timeline:
Once your return request is submitted, your item will be picked up within 4-5 business days. The refund process will begin once the item passes Quality Check, and the refund will be issued to your original payment method.
Refund Process:
Debit & Credit Card Payments: Once the return is approved, the refund will be processed directly to your bank account. It may take 5–7 business days for the amount to reflect, depending on your bank's processing time.
Cash on Delivery: For cash on delivery payments, refunds will be credited to your Namshi Wallet once the return is approved.