What are the timeline for Returns and Refunds?
- Return and refund timelines may vary depending on your location and the payment method used.
- Once you send the item back, it may take up to 2 weeks to reach us (Depending on your location).
- After we receive it at our warehouse, please allow some time for us to inspect and process your return.
Return Pickup & Processing Timeline by Region
| Country | Pickup Time | Warehouse Processing Time | Refund
|
UAE | 1-2 days | Up to 2 business days | After return is approved |
KSA (Saudi Arabia) | 1-2 business days | Up to 5 business days | After return is approved |
Oman, Qatar, Bahrain, Kuwait | 4-5 business days | 4-5 business days | After return is approved |
How does Namshi handle refunds after returning the item?
After Namshi collects the item from you, it undergoes a thorough inspection. Once it passes the quality check and the return is approved, the refund is initiated to the original payment source as follows:
Payment Method | Refund Source | Refund Timeline |
Credit Card/Debit Card | Credit Card/Debit Card | 3-5 business days |
BNPL (Tabby/Tamara) | BNPL (Tabby/Tamara) | Up to 24 hours |
Cash on Delivery | Namshi Wallet | Immediate |
Namshi Credits/Gift Cards | Namshi Wallet | Immediate |
Note:
Bank processing timelines may vary depending on your issuing bank.
Wallet refunds can be used for future purchases or transferred to your bank account through our easy self-service option, available via the Namshi app or website.