What is the timeline for Return and Refund?

What is the timeline for Return and Refund?

Here are the return processes depending on each country:

UAE Refund Process:

  1. Pickup

    • Your items will be collected within 1-2 days from the return request.

  2. Refund Process

    • The refund will be processed on the same day as the pickup. It may take up to two days for the processing.

  3. Credit Transfer

    • Debit & Credit Card Payments:

      Once the return is approved, the refund will be processed directly to your bank account. It may take 5 to 7 business days for the amount to reflect, depending on your bank’s processing time.

    • Tabby or Tamara Payments:
      Refunds will appear in your Tabby or Tamara account within 24 hours once the return is approved.

    • Cash on Delivery:
      For cash on delivery payments, refunds will be credited to your Namshi Wallet once the return is approved.

KSA Refund Process:

  1. Pickup

    • Your items will be collected within 1-2 business days from the return request.

  2. Refund Process

    • After the pickup, your refund will be processed on the same day, but it may take up to 5 business days.

  3. Credit Transfer

    • Debit & Credit Card Payments: Once the return is approved, the refund will be processed directly to your bank account. It may take 5 to 7 business days for the amount to reflect, depending on your bank’s processing time.  

    • Tabby or Tamara Payments:
      Refunds will appear in your Tabby or Tamara account within 24 hours once the return is approved.

    • Cash on Delivery:
      For cash on delivery payments, refunds will be credited to your Namshi Wallet once the return is approved.

GCC Refund Process (Oman, Qatar, Bahrain, & Kuwait):

  1. Pickup

    • Items will be collected within 5-7 business days from the return request.

  2. Refund Process

    • Once collected, the items will be delivered to the warehouse within 5-7 business days. After approval, your refund will be processed.

  3. Credit Transfer

    • Debit & Credit Card Payments:

      Once the return is approved, the refund will be processed directly to your bank account. It may take 5 to 7 business days for the amount to reflect, depending on your bank’s processing time.

    • Cash on Delivery:
      For cash on delivery payments, refunds will be credited to your Namshi Wallet once the return is approved.