Gift Cards
What is my PIN Number?
A 4-digit code is required to redeem your Gift Card. Keep it secure and do not share it. If you need further assistance, please reach out to our customer support team.
What is my Gift Card Reference Number?
A unique 16-digit alphanumeric code is sent via email with each Gift Card purchase. Our customer support team may require this number to resolve any queries.
Will the Gift Card recipient receive a statement?
No, but the recipient can check their balance in the ‘Namshi Credits’ section under ‘My Account’.
Can I buy a Gift Card using Namshi Credits?
No, Gift Cards cannot be purchased using Namshi Credits.
How long is the Gift Card valid for?
To check the expiration date before your Gift Card is redeemed: Go to ‘My Account’ Click on ‘Gift Card Orders’ Select ‘Order List’ Click on ‘View Details of Gift Card’ Check your Gift Card validity To check the expiration date after your Gift Card is ...
Can I get a refund if I change my mind?
No, Gift Cards cannot be refunded, replaced, reloaded, or exchanged for cash.
What happens if my Gift Card expires with the remaining balance?
We recommend using your Gift Card before it expires. Unfortunately, expired Gift Cards cannot be refunded or replaced.
What happens if my Gift Card is lost or stolen?
You are responsible for keeping your Gift Card safe. Namshi is not liable for lost, stolen, or unauthorized use of your Gift Card. We also do not take responsibility for fraudulent activities related to Gift Cards.
What should I do if I send the Gift Card to the wrong email?
If the Gift Card has not been redeemed, our customer support team can help cancel or replace it. However, if it has already been used, we won’t be able to offer a refund or replacement.
Can I transfer my Gift Card to someone else?
Yes, as long as it has not been redeemed. You can share the Gift Card via email or through a link on WhatsApp, Instagram, or Facebook. Once redeemed, it becomes non-transferable.
What happens if I return an item paid for with a Gift Card?
If your return qualifies for a refund, the amount will be credited back to your Namshi Credits balance.
Can I use my gift card along with a credit/debit card to make the payment?
Yes! If your Gift Card balance isn’t enough to cover the full order amount, you can pay the remaining balance with a credit or a debit card.
How do I use my redeemed Gift Card balance on Namshi?
How to Use Your Redeemed Gift Card Balance on Namshi: Select a product Add it to your cart Proceed to checkout Choose your shipping address Select ‘Namshi Credits’ as the payment method
How can I check my Gift Card balance?
Follow these steps to easily view the balance on your Namshi Gift Card: Log into Namshi Go to ‘My Account’ and select ‘Namshi Credits’ Check your balance under the ‘Gift Cards’ section.
Can I use my Gift Card multiple times?
Yes! Once redeemed, the balance will be added to your Namshi Credits, and you can use it across multiple orders until it is fully spent.
How do I redeem my Gift Card on the Namshi app or website?
Follow these simple steps to redeem your Namshi Gift Card and add its value to your Namshi Credits: Log in or create an account on www.namshi.com. Go to ‘Account’ and select ‘Wallet’. Click on ‘Redeem Gift Card’ . Enter your 16-digit Gift Card number ...
Do I need to activate my Gift Card?
No activation is required. Simply enter the 16-digit Gift Card number and 4-digit PIN on Namshi to redeem your card.
Are there any additional fees when purchasing a Gift Card?
No, you only pay the face value of the Gift Card.
In which currencies can I purchase a Gift Card?
Gift Cards can be purchased in Emirati Dirham (AED) and Saudi Riyal (SAR).
How will the Gift Card be delivered?
The Gift Card will be sent to you via email. You can also share the link through WhatsApp, Instagram, or Facebook.
How do I purchase a Namshi Gift Card?
You can purchase a Namshi Gift Card through the Namshi app by following these steps: Log in to your Namshi account Find ‘Gift Cards’ under ‘My Account’ Select your Gift Card and proceed to checkout
What is a Namshi Gift Card?
A Namshi Gift Card is a prepaid digital card with a specific value that can be used for Namshi purchases.