Returns and Exchange
Extended Return & Exchange Window for Orders Placed from December 6th to January 3rd!
We’re excited to announce a new promotional campaign featuring an extended Return and Exchange window for all orders placed between December 6th and January 3rd. You will have a 30-day window to return or exchange their items. Details: Campaign ...
What is the timeline for Return and Refund?
Here are the return processes depending on each country: UAE: Pickup: Your items will be collected within 1-2 days. Refund Process: The refund will be processed on the same day as the pickup and usually shows up within 1-2 days. Credit Transfer: If ...
What is the timeline for the exchange process?
Here’s what you can expect for the exchange process in each country: UAE: Once you request an exchange, your item will be picked up within 1 to 2 days. The delivery of the new item will occur at the time of picking up the old item, ensuring a ...
How do I get my refund?
The table below shows the refund process for different payment methods : Mode of Payment How long it will stay in the Namshi wallet When it will be refunded to the source Credit/Debit Card 24 hours 5-7 business days Tabby/Tamara Amount will be ...
What is Namshi's return & exchange policy?
What is the return & exchange period? You can initiate a return within 30 days of receiving your order for purchases made between December 6th and January 3rd, ensuring a smooth and hassle-free process. Return Requirements To qualify for a return, ...
How to create a Return/Exchange request?
Below are the steps that you need to follow to request for a "Return / Exchange" : Click on 'My Account' in the tab bar and login. Navigate to 'Exchange & Returns'. Select 'Return' if you wish to request a return, and 'Exchange' if you desire to ...