Shipping, Order Tracking & Delivery
What is 'Keep at my door' delivery service?
“Keep at My Door” lets you choose to have your order left at your doorstep instead of being handed to you by the delivery agent. How it works: Where is it available: Currently in the UAE and KSA. Is there a minimum order amount? No, there’s no order ...
How to Track Your Order on Namshi
Tracking your order is simple and helps you stay updated on its delivery status. Follow these easy steps to track your order: Log in to Your Namshi Account Start by logging into your Namshi account using your credentials. Navigate to Your Account ...
Will I be able to receive my order the same day or the next day?
For a faster shopping experience, we offer priority delivery with same-day or next-day options. This service is available for an additional fee. Please refer to the table below for full details: Country Shipping Type Amount Fee United Arab Emirates ...
Lockers service
What is the Lockers service? Noon Collect is an exclusive service available in the UAE and KSA, offering you the option to collect your items from convenient locker locations. These lockers are secure storage units that allow self-collection using a ...
How is the Invoice Handled for Orders with Multiple Shipments?
If your order is split into more than one shipment, the system will handle the invoicing in the following way: First Shipment: Once the first item(s) in your order is shipped, an invoice will be generated for those item(s). Subsequent Shipments: When ...
Everything you need to know about multiple shipments
Sometimes your order may arrive in separate shipments on different days. This allows us to deliver items to you as quickly as possible. Why multiple shipments? If your order includes items from different warehouses, they’ll be shipped separately. ...
How can I get a copy of my invoice?
Follow these steps to download a copy of your invoice: Open the Namshi app or website and sign in to your account. Go to My Account and select Orders to view your order history. Choose the order for which you need the invoice. In the order summary, ...
Something is missing from my order, what do I do?
Please check your package carefully upon delivery. Smaller items, such as accessories or jewellery, may sometimes be placed inside the pockets of larger items. If you still cannot locate your item, please contact us immediately so we can investigate ...
How can I reschedule the delivery?
If you need to reschedule your delivery timing, please inform the delivery associate when they contact you to arrange delivery. Alternatively, you can click here to reach out to us, and we'll be happy to guide you on the best way to proceed.
Can I change my delivery address after placing an order?
Yes, you can change your address as long as the shipment has not yet gone out for delivery. You can easily update your address by following these simple steps: 1. Go to the Order Details page. 2. Select the relevant order to update your address. 3. ...
How long does it take to receive my order?
The delivery time for an order is contingent upon the destination. The estimated delivery date will be displayed for each item on the website before you finalise your order. To view the estimated delivery date before placing the order, follow these ...
Where do we deliver?
Currently, we only ship orders to the UAE, KSA, Qatar, Oman, Bahrain, and Kuwait.