Shipping, Order Tracking & Delivery
What is 'Keep at my door' delivery service?
"Keep at my door" is a feature that allows you to choose to have the orders left at their doorstep instead of being handed to them by the delivery agent, Here are the terms and conditions for the doorstep delivery: In what countries is “Doorstep ...
Order Tracking
Tracking your order is easy: Order: We recommend accessing the Orders tab in the “My Account” section for delivery dates, specific tracking statuses, and important details for each item. For comprehensive tracking information and the ability to ...
Will I be able to receive my order the same day or the next day?
To enhance your shopping experience, we provide the option for priority delivery with same-day or next-day delivery. You can use this service by paying an additional amount. Below is a table that shows the details: Country Shipping Type Amount Fee ...
How long will my shipment stay in the locker?
No worries, you've got 5 days to pick up your shipment after it's delivered! To keep track, just check the Orders tab for the exact time left. If, for some reason, you can't make it in time, the shipment will be returned to the warehouse, and here's ...
Shipment pickup at the locker
How do I pick up my shipment when I am at the locker? To pick up your package at a locker, please follow the below instructions : We'll send you the unique locker pin via email/SMS once the shipment is placed in the locker. Go to the locker location ...
What is locker collection?
Locker collection is a service offered to Namshi customers in the UAE and KSA. It allows you to conveniently collect your shipments from designated locker locations. These lockers serve as secure storage solutions, enabling self-collection using a ...
How is the Invoice Handled for Orders with Multiple Shipments?
If your order is split into more than one shipment, the system will handle the invoicing in the following way: First Shipment: Once the first item(s) in your order is shipped, an invoice will be generated for those item(s). Subsequent Shipments: When ...
Everything you need to know about multiple shipments
Multiple shipments occur when items from your order are delivered separately on different days. We understand the importance of swiftly delivering your items, which is why we may ship items from your order in multiple shipments! Why multiple ...
How can I get a copy of my invoice?
Here are the steps of how you can get a copy of the invoice: Open the Namshi app or website and sign in to your account. Click on the 'My Account'. Click on 'Orders,' and the orders will be displayed on the page. Select the desired order to view its ...
Something is missing from my order, what do I do?
Please ensure that you thoroughly check the package upon delivery. Sometimes, we place small items inside the pockets of larger items, especially accessories or jewellery. If the item is still missing, please contact us immediately so we can ...
How can I reschedule the delivery?
If you need to reschedule your delivery timing, please inform the delivery associate when they contact you to arrange delivery. Alternatively, you can click here to reach out to us, and we'll be happy to guide you on the best way to proceed.
Can I change my delivery address after placing an order?
Yes, you can change the address after placing the order unless the shipment is out for delivery. Here are the steps below on how to update the address: Sign in to your Namshi account. Click on "My Account." Select "My Orders." Choose the relevant ...
Do you offer collection services in UAE/KSA/GCC?
We currently deliver only within the UAE, KSA, and GCC regions and do not offer pickup from outlets or receptions. However, we're excited to introduce a new locker delivery service in UAE & KSA. Click here to learn more about the locker service. ...
How long does it take to receive my order?
The delivery time for an order is contingent upon the destination. The estimated delivery date will be displayed for each item on the website before you finalise your order. To view the estimated delivery date before placing the order, follow these ...
Where do we deliver?
Currently, we only ship orders to the UAE, KSA, Qatar, Oman, Bahrain, and Kuwait.