Shipping, Order Tracking & Delivery
What is 'Keep at my door' delivery service?
"Keep at my door" is a feature that allows you to choose to have the orders left at your doorstep instead of being handed to you by the delivery agent, Here are the terms and conditions for the doorstep delivery: In what countries is “Doorstep ...
How to Track Your Order on Namshi
Tracking your order is simple and helps you stay updated on its delivery status. Follow these easy steps to track your order: Log in to Your Namshi Account Start by logging into your Namshi account using your credentials. Navigate to Your Account ...
Will I be able to receive my order the same day or the next day?
To enhance your shopping experience, we provide the option for priority delivery with same-day or next-day delivery. You can use this service by paying an additional amount. Below is a table that shows the details: Country Shipping Type Amount Fee ...
Lockers service FAQs
What is the Lockers service? Noon Collect is an exclusive service available in the UAE and KSA, offering you the option to collect your items from convenient locker locations. These lockers are secure storage units that allow self-collection using a ...
How is the Invoice Handled for Orders with Multiple Shipments?
If your order is split into more than one shipment, the system will handle the invoicing in the following way: First Shipment: Once the first item(s) in your order is shipped, an invoice will be generated for those item(s). Subsequent Shipments: When ...
Everything you need to know about multiple shipments
Multiple shipments occur when items from your order are delivered separately on different days. We understand the importance of swiftly delivering your items, which is why we may ship items from your order in multiple shipments! Why multiple ...
How can I get a copy of my invoice?
Here are the steps of how you can get a copy of the invoice: Open the Namshi app or website and sign in to your account. Click on the 'My Account'. Click on 'Orders,' and the orders will be displayed on the page. Select the desired order to view its ...
Something is missing from my order, what do I do?
Please ensure that you thoroughly check the package upon delivery. Sometimes, we place small items inside the pockets of larger items, especially accessories or jewellery. If the item is still missing, please contact us immediately so we can ...
How can I reschedule the delivery?
If you need to reschedule your delivery timing, please inform the delivery associate when they contact you to arrange delivery. Alternatively, you can click here to reach out to us, and we'll be happy to guide you on the best way to proceed.
Can I change my delivery address after placing an order?
Yes, you can change the address after placing the order unless the shipment is out for delivery. Here are the steps below on how to update the address: Sign in to your Namshi account. Click on "My Account." Select "My Orders." Choose the relevant ...
How long does it take to receive my order?
The delivery time for an order is contingent upon the destination. The estimated delivery date will be displayed for each item on the website before you finalise your order. To view the estimated delivery date before placing the order, follow these ...
Where do we deliver?
Currently, we only ship orders to the UAE, KSA, Qatar, Oman, Bahrain, and Kuwait.