Pre-Order Queries
Will I Receive Notifications to Track My Order Status?
As soon as you place an order online, you will receive an email confirmation along with an SMS and WhatsApp notification, which will include your order status and order number. We’ll continue to notify you via email, SMS, and WhatsApp on the progress ...
What is Namshi’s global shipping service?
Namshi’s global shipping service makes shopping from international sellers easier, faster, and more transparent. You can now shop items from around the world with added clarity and convenience! How can I identify products available for international ...
Are there shipping fees for global items?
Yes, there will be additional shipping fees for items marked as 'Global' in your cart. These fees apply to global items and will be displayed during checkout. Please see the table below for more details: Country Free Global Shipping Threshold Global ...
Why are we requesting for your ID?
Saudi Arabia: For some orders in KSA, we require your ID number and full name to ensure smooth customs clearance and prompt delivery. Required information includes your name and number from your National ID, passport or any government-issued document ...
How can I place an order at Namshi ?
Here's a step-by-step guide to placing your order on Namshi: Create an Account: First, ensure you have a Namshi account. If you don’t, click on 'Account' and choose 'Login or Signup.' Enter your email address to receive a one-time password (OTP) for ...
Why do I have to verify my phone number?
We request verification of your phone number for the security of your account. Your order will not be confirmed unless the phone number is verified with an OTP code. Additionally, the courier will contact you on this number before delivery to ensure ...
Can I try on the items before buying them?
Namshi is an online shopping website. All our items are stored in a warehouse that is not accessible to customers. We provide a free return policy for (UAE/KSA/GCC). If your item doesn't fit or you are dissatisfied with it, you can exchange it for a ...
Can I order items in bulk for resale?
We do not support bulk ordering due to additional paperwork requirements by customs authorities for such shipments. We encourage ordering items for personal use. Please note, that orders intended for resale may be subject to cancellation.
What are the delivery charges?
We charge a standard delivery fee that will be applied on your checkout page. Here are the delivery charges depending on each country: UAE: Orders below 150 AED will incur a service charge of 12 AED to cover shipping costs. Same-day delivery fee is ...