Pre-Order Queries
OTP Verification
We’ve made improvements to strengthen your account security. Here are answers to common questions about OTP (One-Time Passwords): 1. How will I know where the OTP was sent? The OTP screen will clearly show the delivery channel - whether your OTP was ...
Will I Receive Notifications to Track My Order Status?
Once you place an order online, you’ll receive a confirmation via email, SMS, and WhatsApp with your order number and status. We’ll keep you updated through these channels at every stage until your order is delivered. You can also track your order at ...
What is Namshi’s global shipping service?
Namshi’s global shipping service makes shopping from international sellers easier, faster, and more transparent. You can now shop items from around the world with added clarity and convenience! How can I identify products available for international ...
Are there shipping fees for global items?
Yes, there will be additional shipping fees for items marked as 'Global' in your cart. These fees apply to global items and will be displayed during checkout. Please see the table below for more details: Country Free Global Shipping Threshold Global ...
Why are we requesting for your ID?
Saudi Arabia: For some orders in KSA, we require your ID number and full name to ensure smooth customs clearance and prompt delivery. Required information includes your name and number from your National ID, passport or any government-issued document ...
How can I place an order at Namshi ?
Here's a step-by-step guide to placing your order on Namshi: Create an Account: First, ensure you have a Namshi account. If you don’t, click on 'Account' and choose 'Login or Signup.' Enter your email address to receive a one-time password (OTP) for ...
Why do I have to verify my phone number?
We request verification of your phone number for the security of your account. Your order will not be confirmed unless the phone number is verified with an OTP code. Additionally, the courier will contact you on this number before delivery to ensure ...
Can I try on the items before buying them?
Since Namshi is an online shopping platform, our items are stored in warehouses that aren’t open to customers. But don’t worry, we offer a free return policy across the UAE, KSA, and GCC. If your item doesn’t fit or you’re not fully satisfied, you ...
Can I order items in bulk for resale?
We do not support bulk ordering due to additional paperwork requirements by customs authorities for such shipments. We encourage ordering items for personal use. Please note, that orders intended for resale may be subject to cancellation.
What are the delivery charges?
We charge a standard delivery fee that will be applied on your checkout page. Here are the delivery charges depending on each country: UAE: Orders below 150 AED will incur a service charge of 12 AED to cover shipping costs. Same-day delivery fee is ...