Returns and Exchanges
What is the return policy for items with security tag loops?
Some items are shipped with a Security Tag loop, which is a plastic loop attached to the product. To ensure your item remains eligible for return: Do not remove or tamper with the security tag loop. Try on the item while keeping the loop intact. ...
What is the timeline for Return and Refund?
Return processes vary by country. Here’s how it works in each region: UAE and KSA Return Timeline: Once your return is submitted, the item will be picked up within 2 days, and a refund will be initiated within 2 days after pickup. Refund Process: ...
What is the timeline for the exchange process?
Here’s what you can expect for the exchange process in each country: UAE: Once you request an exchange, your item will be picked up within 1 to 2 days. The delivery of the new item will occur at the time of picking up the old item, ensuring a ...
How do I get my refund?
The table below shows the refund process for different payment methods : Mode of Payment How long it will stay in the Namshi wallet When it will be refunded to the source Credit/Debit Card The amount will be refunded to your bank account. 5-7 ...
What is Namshi's return & exchange policy?
What is the Return & Exchange Period? For eligible items, you can initiate a return or exchange within 14 days of receiving your order for a smooth and hassle-free process. Return and Exchange Guidelines Item(s) must be in good condition, unused, and ...
How to create a Return/Exchange request?
Please follow the steps below to create a Return or Exchange request: 1. Go to 'My Account' from the Namshi homepage. 2. Select 'Returns' to request a return, and 'Exchanges' to request an exchange. 3. Select 'Request New Return' for a return or ...